Terms & Conditions

Welcome to Aurevantajet, a Singapore-based private aviation company offering private charter services across a six-tier aircraft fleet. These Terms and Conditions (“Terms”) govern your use of our website, consultation services and accepted private charter arrangements.

Our aim is to provide clear information about how our services operate, when a booking becomes accepted, how changes and cancellations are handled, and the respective responsibilities of Aurevantajet and its clients.

1. Website and Fleet Information

The Aurevantajet website allows prospective clients to review information concerning our six aircraft tiers and request a consultation.

Aircraft specifications, photographs, seating configurations, amenities, range, estimated flight times and other information displayed on the website are provided for general informational purposes. Aircraft availability, configuration and suitability are subject to confirmation.

Information displayed on the website does not itself constitute an offer, reservation or ensure that a particular aircraft will be available on a particular date.

2. Consultation Process

Clients may request a consultation through the website by selecting a preferred date and aircraft tier.

A consultation request is not a corroborated flight booking and does not reserve an aircraft.

The consultation takes place at our Singapore office, which is xxxx, with a charter expert. During the consultation, the client may discuss and tailor the proposed flight plan, itinerary, passenger requirements, catering, ground arrangements and other reasonable requirements.

Following the consultation, Aurevantajet will assess the requested arrangements and prepare a quotation where the proposed charter can reasonably be accommodated.

3. Quotations

The quotation will be based on the itinerary and services agreed during the consultation and may identify the aircraft tier, proposed route, schedule, passenger requirements and total amount payable.

The quotation is not a substantiated charter until accepted by the client and paid in full.

Clients are responsible for reviewing the quotation carefully and raising any questions or requested amendments before payment.

Aircraft availability, airport permissions, operating restrictions, crew requirements, weather, airspace, regulatory requirements and other operational considerations may affect the final charter arrangements.

4. Confirmation and Payment

A charter booking becomes accepted only when:

1. the client accepts the applicable quotation and agreed itinerary; and

2. the client pays the full quoted amount in cash at the Aurevantajet office.

The Aurevantajet website does not process payments. We do not accept online payments through the website and do not charge website booking, processing or payment fees in addition to the quoted amount.

Any additional service or amendment requested after confirmation may result in an additional charge where applicable. Such charge will be communicated and agreed before the additional service is provided, where reasonably practicable.

Clients should retain appropriate evidence of payment and booking confirmation.

5. Client Responsibilities

Clients must provide accurate and complete information concerning passengers, travel dates, destinations, documentation and special requirements.

Passengers are responsible for carrying valid passports, visas, permits and other documents required for their journey.

Aurevantajet may request information reasonably required for aviation security, immigration, customs, passenger processing, regulatory compliance and operational planning.

Clients should ensure that they have the appropriate authority to provide personal information concerning accompanying passengers.

6. Passenger Conduct and Safety

All passengers must comply with applicable laws, airport rules, aircraft safety procedures and reasonable instructions issued by the crew, aircraft operator or authorised personnel.

Passengers must not carry prohibited or dangerous goods or other restricted items onto an aircraft.

Smoking, animals, electronic devices, alcohol and other onboard activities may be subject to restrictions depending on the aircraft, operator, route, airport and applicable law.

Aurevantajet or the relevant aircraft operator may refuse or restrict carriage where reasonably necessary for safety, security, regulatory compliance or operational reasons.

Flights are subject to applicable Singapore aviation legislation, including the Air Navigation Act 1966 and relevant subsidiary legislation concerning civil aviation operations and safety.

7. Itinerary Changes

Any request to change an accepted itinerary or flight plan must be submitted to flight@aurevantajet.com at least 48 hours before the scheduled departure time.

A requested change is not accepted until Aurevantajet provides written confirmation.

Changes may include alterations to the route, departure time, destinations, passenger numbers, catering, ground transportation or other agreed services.

Approval depends on aircraft and crew availability, airport permissions, air-traffic restrictions, weather, regulatory requirements and other operational considerations. A revised quotation may apply.

Requests received less than 48 hours before departure may be declined where the requested change cannot reasonably be accommodated.

8. Cancellation and Refunds

A corroborated charter may be cancelled by notifying Aurevantajet at flight@aurevantajet.com.

The applicable refund is determined by the time the cancellation request is received:

The applicable period is calculated from the scheduled departure time.

Because private charter arrangements involve aircraft scheduling, crew planning, airport coordination and other operational commitments, clients are encouraged to submit cancellation requests as early as possible.

The administration of accepted refunds is further governed by Aurevantajet's Refund and Cancellation Policy.

9. Aircraft Substitution and Operational Changes

Aurevantajet will endeavour to provide the aircraft tier agreed with the client. However, circumstances such as maintenance, methodological issues, aircraft availability, safety requirements, regulatory restrictions or other operational matters may require an aircraft substitution or itinerary adjustment.

Where reasonably practicable, Aurevantajet will communicate material changes and seek an appropriate alternative.

Safety, security and legal compliance take priority over the originally requested itinerary.

Where Aurevantajet is unable to provide the charter for reasons attributable to Aurevantajet, the client's rights and any applicable refund or other solution will be determined under the booking terms and applicable Singapore law.

10. Delays and Circumstances Beyond Our Control

Flight operations may be affected by circumstances outside Aurevantajet's reasonable control, including severe weather, airport closures, airspace restrictions, air-traffic control measures, government action, security events, civil disturbances, strikes, regulatory restrictions, methodological emergencies and other operational disruptions.

Where reasonably possible, Aurevantajet will inform affected clients and seek a practical alternative.

Nothing in these Terms excludes any liability or legal solution that cannot lawfully be excluded.

11. Carriage by Air

Where applicable, a charter may be subject to Singapore's Carriage by Air Act 1988, the Carriage by Air (Montreal Convention, 1999) Act 2007, applicable international conventions and other mandatory laws governing carriage by air.

Where mandatory legislation or an applicable international convention governs a particular matter, that law will prevail over any inconsistent contractual provision.

12. Pricing and Additional Services

The total price for a charter is the amount stated in the accepted quotation, subject to subsequently agreed additional services or itinerary changes.

Additional catering, transportation, routing changes, additional flight time or other requested services may incur additional charges.

Aurevantajet does not impose undisclosed website or payment-processing charges. Any additional amount relating to a requested service or amendment will be communicated to the client before the service is provided, where reasonably practicable.

13. Third-Party Services

A charter may involve third-party providers such as aircraft operators, airports, ground handlers, caterers, transportation companies and other aviation-service providers.

Aurevantajet will use reasonable caution in coordinating services forming part of the agreed arrangements but cannot ensure the independent performance of third parties where circumstances are outside our reasonable control.

14. Privacy and Personal Data

Aurevantajet handles personal information in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and our Privacy Policy.

Personal data may be collected, used or disclosed where reasonably necessary for consultations, quotations, bookings, passenger processing, aviation security, immigration, customs, customer support, operational planning, record keeping and legal or regulatory compliance.

The PDPA establishes obligations concerning matters including consent, notification, purpose limitation, protection, retention, access and correction.

Personal information submitted in relation to a cancellation, refund or itinerary-change request may be used to verify and administer that request.

15. Consumer Protection

Aurevantajet seeks to conduct its business transparently and fairly.

The Consumer Protection (Fair Trading) Act 2003 (CPFTA) provides protections against specified unfair practices in consumer transactions, including misleading representations and false claims.

Nothing in these Terms is intended to mislead clients or exclude a statutory right or solution that cannot legally be excluded.

16. Limitation of Liability

To the extent permitted by Singapore law, Aurevantajet will not be responsible for losses resulting solely from circumstances outside its reasonable control or from inaccurate or incomplete information supplied by a client.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law.

The Unfair Contract Terms Act 1977 places statutory limits on certain exclusions and restrictions of liability and applies reasonableness requirements to relevant contractual terms.

Accordingly, any limitation or exclusion contained in these Terms applies only to the extent permitted by applicable law.

17. Client Responsibility

To the extent permitted by law, a client may be responsible for reasonable losses, costs or expenses directly resulting from the client's material breach of these Terms, unlawful conduct, material misrepresentation or failure to comply with applicable travel, safety or regulatory requirements.

This provision does not transfer liability to a client where such transfer is prohibited by law.

18. Complaints and Communications

Clients are encouraged to raise any concern promptly so Aurevantajet has a reasonable opportunity to investigate and respond.

All matters concerning consultations, bookings, cancellations, refunds and itinerary changes should be directed to:

Aurevantajet
Singapore
Email: flight@aurevantajet.com

For cancellation and itinerary-change requests, clients should use this official email address so that the date and time of receipt can be properly recorded.

A request sent by email does not constitute approval of a cancellation or itinerary change until substantiated by Aurevantajet where confirmation is required under these Terms.

19. Intellectual Property and Website Content

All website content, including text, branding, graphics, photographs, layouts and other materials, belongs to Aurevantajet or is used with appropriate permission.

The website may be used for legitimate purposes connected with evaluating or arranging our services. Website materials may not be reproduced, modified, distributed or commercially exploited without appropriate permission, except where permitted by law.

We endeavour to maintain accurate website information but cannot ensure that all aircraft specifications, photographs, availability information or configurations will remain unchanged.

20. Governing Law and Jurisdiction

These Terms and the relationship between Aurevantajet and its clients are governed by the laws of Singapore, except where mandatory law or an applicable international convention requires otherwise.

Subject to any mandatory jurisdictional requirements or applicable international carriage conventions, the parties submit to the jurisdiction of the courts of Singapore.

21. Severability and Waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be modified or limited to the minimum extent necessary where legally permissible, while the remaining provisions will continue to apply.

A failure or delay by Aurevantajet to enforce any provision does not constitute a waiver of that provision or prevent its subsequent enforcement.

22. Relationship with Other Documents

These Terms should be read together with the applicable quotation, accepted itinerary, Refund and Cancellation Policy and Privacy Policy.

The quotation and accepted itinerary contain the specific commercial and operational details of an individual charter, while these Terms establish the general contractual framework.

Where a specific written term in an accepted quotation conflicts with these general Terms, the specific agreed term will prevail to the extent of the inconsistency, subject to mandatory Singapore law.

23. Amendments

Aurevantajet may update these Terms to reflect changes in its services, procedures, technology or applicable legislation.

For accepted bookings, an amendment to these general Terms will not retrospectively remove a contractual right that has already accrued to a client.

24. Acceptance

By accepting a quotation and making full payment for a charter, the client acknowledges that they have had an opportunity to review these Terms and agrees to be bound by them, subject always to mandatory rights and protections under applicable Singapore law.

The client acknowledges that a website consultation request is not a substantiated booking; the charter becomes corroborated only upon acceptance of the quotation and full cash payment at the Aurevantajet office; itinerary changes should be requested at least 48 hours before departure; and cancellations are subject to the applicable refund schedule stated above.

Aurevantajet

Singapore

Email: flight@aurevantajet.com

Address: Genting Building 83 Genting Ln, Singapore 349568